RELEASE OF RECORDS TO GUESTS

GOAL: To identify the procedures to be used in releasing information on guest accounts to the guests after they have left the property.

PROCEDURE:

1. Should a telephone call be received by the Hotel requesting guest information on folios, restaurant checks, lounge checks, etc., the call should be forwarded to the credit manager/supervisor.

2. The caller should be instructed to obtain a letter from the guest signed by the guest indicating the request.

3. The credit manager/supervisor will compare the signature on the folio to the signature on the letter before releasing any information.

4. If the signatures match, the information may then be released.

   
   

NOTE: This will prevent information on our guests which could be embarrassing or which could lead to a lawsuit from getting into the wrong hands.