ROOM ASSIGNMENT AM AND PM SHIFT

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of accurate storage of cloaks.

2. I like to have clear assignments, especially to areas I know.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
The Floor Supervisor prepares the Room Attendants daily work sheet.	The Floor Supervisor prepares the work sheet at 07：00 AM by using the Housekeeping Report in Opera system. Each Room Attendant will be assigned rooms, preferably in the same section, in accordance with the size of the hotel and the size of the room. The Floor Supervisor will enter the special assignment of the day at the bottom of the work sheet.	Why does the Floor Supervisor issue the report? Does GT have a standard number in all hotels? Why do we have special assignments?
Issue the work sheet	The report will be printed out and the name of Room Attendant assigned to the section written on top left hand corner of the report. The work sheet will be distributed to the Room Attendants when they sign for their floor Master Key. Room Attendants get together for the morning briefing. After the morning briefing all RA will move to the floor with necessary supplies they need	Why do I have to be assigned to a section? Who distributes the worksheet? How will work be assigned? Why do we need a morning briefing? Why do I have to take supplies with me to the room? Are they not in the pantry?
Update work sheet	After cleaning each room, the Room Attendant is required to note the following information on their report: a)“Time in” and “Time out” b) Actual room status at the time of cleaning. c) Actual number of guests in the room. d) Items on loan. e) DND/Sleep out/RS/No luggage DND/SO/RS/NL DND – Do Not Disturb RS – Refuse Service	Why do I need to take notes? What do all the short keys as DND, RS, Sleep out mean?
Submit work sheet	At the end of shift, the work sheet is submitted to the AM Floor Supervisor in charge.	Why do I need to submit the worksheet?
Floor Supervisor prepares the Room Attendants’ work sheet  (turn down report)	Floor Supervisor prepares the work sheet at 4.30 PM. To assign about 40 rooms to each Room Attendant.  When assignment is ready, add in the special task of the day at the bottom of the report. Put the name of Room Attendant assigned on the top left hand corner of the turn down report.	Why does the Floor Supervisor issue the report? Why do we have to turn down 50 rooms? Why do we have special assignments?
Issue the turn down report	The turn down report is issued to the Room Attendant with the necessary keys. After the evening briefing all RA will move to the floor with necessary supplies they need.	Why do I have to be assigned to a section? Who distributes the worksheet? How will work be assigned? Why do we need an evening briefing? Why do I have to take supplies with me to the room? Are they not in the pantry?
Update Turn down report	A briefing will be conducted by the evening Floor Supervisor before staff goes on the floor. The Room Attendant is required to note the following information on their work sheet:： a) “Time in” and “Time out” b) Actual room status at time of cleaning. c) Number of guest in the room. d) DND/RS/Sleep out/No luggage DND – Do Not Disturb RS – Refuse Service	Why do I need to take notes? What do all the short keys as DND, RS, Sleep -out mean?
Submit report	At the end of the shift, submit the report to the Floor Supervisor in charge.	Why do I need to submit the worksheet?
Report defects	Report defects immediately to Housekeeping office.	How do I report defects to HK?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What will be written on the DND sheet?

2. What is the difference between the am and pm shift?

3. Do I get different assignments in different shifts?

4. Who is responsible for my assignment?

1. What is important about the reporting?