Cash: Drop Safe Deposit Box

Objective :

All cash proceeds of the day from any point of sales are imperative to be secured and kept in the Drop Safe at the end of the shift without exception. Any cashiering personnel who violate this policy & procedure will be disciplinary dealt with.

The following procedures are to ensure and eliminate the risk during the process.

Procedure :

1. At the end of the shift, the cashier personnel should seal his/her cash proceeds in a pre-printed Cashier’s Remittance Envelope and countersign (cross-over) on the flap. If at all possible, the remitted amount to be double checked by his/her counter-partner prior to the insertion. 

2. The Cash Remittance Envelope has to be completed with the following details.

• Date 

• Location

• Shift from/Counter closed 

• Employee’s name 

• Cash Received Total, including the denominations breakdown 

• Paid Out (if applicable) 

• Net Proceeds (i.e. Cash received less Paid out) 

• Listing of Foreign Currencies (if applicable) 

• Listing of cheques received (if applicable)

• Due-Back (if applicable, i.e. cash received less than paid out)

3. When everything is finalized, the cashiering personnel should proceed directly to the Front Desk Reception, making no detours on the way (if the personnel are not a Front Desk Agent). The drop safe is located at the back of the Front Desk Reception.

4. At the beginning of the day, the Front Office Agent on duty is responsible to open a blank page of Cashier’s Remittance Envelope Summary form*, attach on a clipboard for consecutive registrations of the day.

5. After the Cashier’s Remittance Envelope is dropped, both parties should double check and ensure that the envelope falls into the safety position and not stunted in the transit area.

6. When finishing the Drop Safe process, the following details are required to be documented on the designated position of the Cashier Remittance Envelope Summary.

• Location, i.e. outlet 

• Shift e.g. 3^rd shift  

• Cashier’s Name & Initial 

• Remittance Amount 

• Evidenced by the Front Office Agent who witnessed the drop

7. On the next working day, the General Cashier will open the drop safe. The envelopes collected from the safe will be verified and counted in accordance to the Cashier Remittance Envelope Summary of the respective day in the presence of both the Security and A person designated by the Director of Finance & Business Support.

8. In the event of any discrepancy found, it is to be investigated and reported in writing to the Director of Finance & Business Support or Operation Manager immediately for further action.

All cashiering personnel should be reminded that the end quantity of the remittance will be referred only to the General Cashier’s count.

Key Control of the Drop Safe

1. The key for the upper drop safe (to drop the Cash Remittance Envelope) is kept at the Front Desk at all times.

2. The key to withdrawn the Cash Remittance Envelope is kept with the Director of Finance & Business Support.

3. The drop safe combination is only known to the General Cashier.

4. All the spare keys to the drop safe and combination kept in a signed and sealed envelope are kept in Director of Finance & Business Support’s office safe. It’s only open in the event of emergency with a proper recording of the movement.