Cash Paid Out

Objective :

The purpose of this policy is to ensure that cash paid out is properly documented to prevent any misappropriation as well as to protect the interest of the cash handling personnel.

Procedure :

1. “Cash Paid Out” Vouchers are intended to be only chargeable to guest folio and the following information must be duly recorded therein, without exception:

• The guest name

• Room number 

• Date

• Description of the charge

• The amount of paid out 

• Name and signature of the cashier preparing the voucher 

• Signature of the recipient

• Approval signature 

2. The " Cash Paid Out " vouchers must be duly signed by the recipient of the cash and must be authorized and approved by the Assistant Manager or the Front Office Manager without exception.

   
   

3. Payments on behalf of guests must be supported with the proper vouchers.

4. Except for deposit refund, the maximum cash paid out should not exceed IDR 1.000.000,- per guest per stay. Any amount in excess of this amount must be authorized by the Director of Finance & Business Support or Manager on Duty. In the event of deposit refund, the transaction should be approved by the Assistant Manager and supported with the concerned guest folio, indicating the unutilized balance paid out to the guest.

5. In all cases, it should be explained to the guest that any unutilized deposit is refunded upon his/her departure.

6. In the event that if a registered guest uses his/her credit card IS NOT ALLOW, which is acceptable by the hotel, and subject to cash availability at the Hotel for advance, a 5% (five percent) is imposed as commission charge.

   
   

7. Personal cheque cashing is prohibited.