CHARGES FOR EXTRA GUESTS, ROLLAWAY BEDS AND CRIBS

Goal: All properties will follow standard procedures as established in this SOP regarding extra charges for multiply occupancy, rollaways, cribs, and refrigerators.

SCOPE:

To outline the conditions under which a property may charge for additional persons and items in a guest room.

PROCEDURE:

CHILDREN

No additional charges will be incurred for children under eighteen years of age, provided they share a room with their parents. If two adults occupy two rooms with children under eighteen years of age, both rooms should be billed at the single occupancy rate.

ADULTS

When three or-four adults occupy one room, the first two adults are covered by the double occupancy rate. The additional one or two guests should be charged an additional amount per person (usually $10-$15 per person), based on market and demand. At the option of the property, the additional charge for extra guests may be waived on "Family Plan" or other special low occupancy plans.

ROLLAWAY BEDS AND CRIBS

Rollaway beds requested by individuals staying in conjunction with special rate packages (i.e., Family Plan, Escape Plans, Two for Breakfast, etc.) should be provided on a complimentary basis.

Rollaways provided for guests not utilizing a special rate package may be charged at a rate not to exceed $10.00 per day. In most cases, local fire codes will prevent having more that one Rollaway per room, depending on room type and size. Maximum occupancy in a guest room should be limited to not more than five persons. Cribs for small children should always be provided on a complimentary basis.

Reservations agents should be particularly alert to Rollaway or crib needs when the customer requests a special weekend or family rate. Asking the question at the time the reservation is made will prevent delays in securing additional items when the guest arrives at the hotel. The charges for the items

cover the costs of purchasing additional equipment or rentals.

Obviously, each hotel will have a limited supply of rollaways and cribs on hand. Availability should be based on a first-come, first-served basis, unless arrangements are made in advance. Reservations should communicate upcoming rollaway and crib needs as part of the weekly forecast meeting