CHECKING GUEST CORRIDORS

Guest Expectation:

I expect the guest room corridor to be as clean as my room. This is the first impression when approaching my guest room.

Why is this task important for you and our guests?

Answers: 

1. We can increase our GSI score. 

2. I can show my professionalism.

3. I want to make our guests feel comfortable.

4. I want to show, that we take care of our guests not only in the guest room, but as well as when walking on the corridor.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Check the guest corridor	Check guest floor, ensure that the carpet is properly vacuumed and free from stains. Check the exit doors and frames to ensure that they are clean and not damaged. Check the wallpaper to ensure that it is clean and there are no tears. Check the ceiling lights to ensure that they are clean and the lights are working. Check and ensure the air-con grill is clean. Check exit signs to ensure that they are clean and working. Put special attention to fire exits. Check ash urns to ensure that they are clean and free of cigarette butts and rubbish.	What do I have to check when controlling the guest corridor Where should I pay special attention? What can happen if the fire exit signs are dirty?
Check guest lift landing	Check elevator door, plate and wall to ensure that they are clean and free of finger marks; metal parts are polished and shiny.	Why elevator pates must be checked in guest lifts.
Check back-of-house	Check the pantry floor to ensure that it is mopped and clean. Check the shelving to ensure that it is neat and tidy. Check the trolley and vacuum cleaners to ensure that they are clean and properly stored. Pay additional attention that linen is properly stored and guest room amenities are refilled.
Report defects	To report immediately of any maintenance problem is found while cleaning.	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when checking the guest corridor?

2. How do I check the air condition grill?

3. Is ashtray checking important?

4. What impression does a clean guest corridor make?

5. How often should the guest corridor be checked?