CLEANING CORRIDORS

Guest Expectation:

I want the guest room corridor as clean as my room. This is the first impression when approaching my guest room.

Why is this task important for you and our guests?

Answers: 

1. We can increase our GSI score.

2. I can show my professionalism.

3. I want to make our guests feel comfortable.

4. I want to show, that we take care of our guests not only in the guest room, but the corridors as well.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Prepare a vacuum cleaner, wet cloth, dry cloth and a rubbish bag.	What do I need to clean the guest corridor?
Cleaning	Damp dust the corridor wall, floor skirting, signage and wall lamps daily Ensure there is no dirt or stains on the corridor wall and floor skirting. Vacuum the corridor carpet.  See “How to vacuum carpet”.	Why do I need to dust the wall, the floor skirting, the lamps and the signage. Why do I need to vacuum the corridor?
Air conditioner grill	Weekly clean the A/C grill and filters of the air-conditioner in the corridor to ensure fresh air. Refer to “How to clean a Air-condition grill”.	Why do I need to clean the air condition grill?
Ashtrays and rubbish bins on the corridor	Clear rubbish every hour and ensure it is always clean. When clearing the rubbish, clear cigarette butts and rubbish from ash urn.	Why do I need to clean the ashtrays? Can I put everything in one rubbish bin?
Report defects	Report immediately any maintenance problems found while cleaning.	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when cleaning the guest corridor?

2. How do I clean the air condition grill?    

3. Is ashtray cleaning important?

4. What impression makes a clean guest corridor?