HOW TO CLEAN A GUEST BATHROOM

Guest Expectation:

I expect my Bathroom to be cleaned as this is a hygienic place in which I take bathe and shower. I appreciate the special amenities like scented soaps and extra fluffy towels which I don’t usually get at home.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of the cleanliness of the guest bathroom.

2. When the Bathroom is clean, I am able to satisfy our guests and increase the GSI score.

3. I can show my professionalism.

4. Guest feels comfortable with a clean bathroom.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Toilet bowl	Sprinkle toilet bowl cleaner on inner toilet bowl and leave time for it to work. Flush first. Come back and clean toilet bowl later.	Why do I have to put a cleaner below the toilet bowl first?
Rubbish bins	Ensure to empty rubbish bins before cleaning. Put all rubbish in a plastic bag into the trolley.
Clean the vanity counter	Clean the vanity counter first, see “How to clean vanity top and hand basin” procedure	What do I do if guests bring along their own toiletries and leave them on the vanity top? (answer:- put them on a face towel)
Clean toilet bowl	Continue to clean the toilet bowl. See “How to clean toilet bowl” procedure. “	How many steps are there in this procedure?(answer: 8)
Clean shower area	See “How to clean shower room” procedure	How many steps are there in this procedure?(answer: 4)
Clean bath tub	See  “How to clean the bathtub” procedure	How many steps are there in this procedure?(answer: 4)
Clean walls	Thoroughly clean walls by using a sponge and general-purpose cleaner to ensure all dirt and   stains are removed. Rinse thoroughly with water starting from the top of the wall. Dry with a cleaning cloth; ensure that the wall surface is free of dust, stains and water marks. Wipe the top of the partitions with a damp cloth, thoroughly removing dust.	Why do I need to have a sponge to clean the walls? Why do I have to rinse the wall after cleaning? Why do I have to dry the wall after rinsing?
Clean doors and partitions	Clean the doors and partitions using a sponge and general-purpose cleaner.  Remove all spots and stains. Rinse with water. Keep the cubicle doors slightly open.
Clean the floor	Dry floor if necessary first. Vacuum clean the floor surface with a vacuum cleaner in order to thoroughly remove hair and dust. Mop the floor with general purpose cleaner mixed in warm water. Use scrubbing pad and/or one sided razor with general-purpose cleaner to scrub spots and stains. Scrub the floor with a Hand brush also using general purpose cleaner Scrub the floor, paying special attention to the following areas: floor under wash basin    area around the toilet bowl all edges and corners area behind the bathroom door Put hot water into a bucket. Wipe the floor with a wet mop and hot water to remove chemical. Dry floor surface with a dry mop or dry cleaning cloth. Double check that floor is free from stains, watermarks and hair.	Why do I have to vacuum clean hair and dust first before I clean the floor? Why is water only not enough? Why do I have to remove stains? Why do I have to dry the floor? Why do I need to double check if the floor is clean?
Replenish toilet & tissue paper and vanity boxes and bathroom amenities	Clean toilet paper holder. Replenish toilet paper and tissue paper according to standard 2 x Toilet paper  1 Tissue box       If the toilet roll or the tissue paper is more than half empty, replace with new one. Keep the rest for employee changing room and toilet.	Why do I have to replenish the toilet paper when it is only half full?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is the standard sequence of cleaning a guest bathroom?

2. How long should it take me to clean a guest bath room?

3. Why do you start with the toilet?

4. How thoroughly must bathroom mirrors be cleaned?

5. What do I have to take when cleaning the wall?

6. Do I always have to rinse with water after cleaning?

7. If the floor is not dirty, do I still need to clean the floor?