HOW TO CLEAN A STAIRCASE

Guest Expectation : I expect staircases to be immaculately presented like the rest of the hotel.  Staircases generally get a lot of traffic so I expect them to be regularly cleaned.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of the presentation of a hotel staircase to our guests.

2. We can increase the GSI score.

3. We can show our professionalism.

4. It is important for us to know how we must clean walls.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Prepare all cleaning tools and cleaning material required. Put “Work in progress sign” in place.	Why do I need to have cleaning material available?
Cleaning	Wipe railing clean with a damp cloth. If there are stains, spray some general purpose cleaner and scrub it with a scrubbing pad. Clean the wall with a damp cloth, spray some   general-purpose cleaner and if persistent, scrub   with a scrubbing pad. Sweep the staircase from the top of the stairs down wards, using a dustpan to pick up rubbish along the way Mop the staircase wet from top downwards.	Do I need to clean the railing? Do I need to clean the hand rail? How do I need to clean the wall? Which direction do I have to sweep the staircase? Which direction do I have to mop?
Storage	Discard rubbish, wash and dry cleaning cloth, mop and bucket. Store them in a proper place.  Return chemical containers to the store and place neatly on shelf.	Why do I have to wash the cleaning cloth? Where do I need to store the chemicals?
Report defects	To report immediately of any maintenance problem is found while cleaning.	Why do I have to report immediately?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. Generally what time should I clean public area stair cases? (non-peak times)

2. What must I take to the stairs prior to cleaning?

3. Is there a preferred direction for mopping and sweeping?

4. What do I have to consider when storing the equipment?