HOW TO CLEAN A VANITY TOP, HANDWASH BASIN AND TUMBLERS

Guest Expectation:

I expect my Bathroom to be clean as this is a hygienic place in which I use regularly.  I appreciate special amenities such as scented soaps, fluffy towels and flowers which make me feel luxurious.  I expect my toothbrush tumbler to be cleaned daily.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of the cleanliness of the guest bathroom.

2. When the Bathroom is clean, I am able to satisfy our guests and increase the GSI score.

3. I can show my professionalism.

4. Guest feel comfortable with a clean bathroom

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Take the cleaning cloth, general-purpose cleaner and sponge.	What are the utilities to clean the vanity top and the basin?
Clean the vanity top and basins	Remove all movable items from the vanity top. Clean the soap dish, vanity top, taps, basin and stopper using a sponge and general-purpose cleaner. Remove all dirt, soap-stains and water buildup. Pay particular attention to the lower parts of the tap and the vanity top surface around the taps. Check the stopper, removing any foreign objects, e.g. hair, rubbish, etc., that may be stuck in the drainage hole. Rinse the vanity top, taps, soap dish and basin thoroughly with water. Dry with a cleaning cloth. Wipe all chrome parts to make them shine. To polish metal parts, pour metal polish onto a dry cleaning cloth. Polish the surface using a circular motion until it shines. After cleaning is completed, keep the stopper open. Replace the soap dish and amenities. Cleaning material can be general purpose cleaner or vinegar.	Where do I have to place the items?  Is it really necessary to remove each item? What part do I have to particular take care of? Why do I need to remove hair? Why do I need to dry after cleaning? How do I clean stainless steel? How do I have to position the stopper? What are generally the cleaning chemicals?
Cleaning the Tooth Brush Tumbler	Clean & Soak the glasses in hot water in the hand basin. Clean the glasses by using a sponge and general purpose cleaner. Pay special attention to the brim of the glasses. Rinse glasses thoroughly with hot water. Be careful not to break the glass. Dry Place glasses upside down on a glass drying cloth. With a clean glass cloth in your left hand picks up the glass. Holding the glass with your left hand, dry the inside and outside of the glass. Check the glass for Lipstick marks, stains and fingerprints under light. Replace Glass Place the glass on the vanity top as per Standard on the coaster. Coaster must be centralized.	Why do I need to use hot water? Why do I need to use a sponge? Do I have to rinse the glasses after cleaning? Why do I have to put the glasses upside down on a clean cloth? Why do I need to polish the glasses? Why do I have to check the glasses under the light? Why do I have to put the glasses on a coaster?
Replenish amenities and replace flowers	Replenish soaps, towels and amenities according to the standard. Towels:3  Bath  2 Hand towels 2 Face towels  1 Bath mat 1 Bathrobe Vanity Box replenishment: Sanitary box Shower cap box Tooth brush and paste Comb Cotton pad box Bath Amenities: Shower gel Hair Conditioner Hair shampoo Soap Lotion Replace flowers if necessary.	What is the setup for Towels What is the setup for vanity boxes? What is the setup for bath room amenities? How is the change of flower procedure managed?
Tidy up guest amenities	If guests bring along his/her toiletries, arrange them neatly and place them on a face towel.	Where do I have to place the guest’s belongings?
Report defects	Report defects immediately of any maintenance problem found while cleaning.	Why do I have to report immediately?
Preparation	Take the cleaning cloth, general-purpose cleaner and sponge.	What are the utilities to clean the vanity top and the basin?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when cleaning a Vanity Top?

2. What do I have to take when cleaning the stopper in the basin?

3. Do I always have to rinse with water after cleaning?

4. What do I have to do with the guest’s belongings?

5. What happens if I break the top of a guest amenity (e.g. the lid of a perfume bottle?

6. What are the procedures for cleaning a Tooth Brush Tumbler?

7. Do I need to report defects to HK or can I report this defect immediately to ENG?