HOW TO CLEAN THE SHOWER ROOM

Guest Expectation

I expect my Bathroom to be cleaned daily as this should be a hygienic place in which I shower.

Why is this task important for you and our guests?

Answers:

I understand the importance of the cleanliness of the guest bathroom.
When the Bathroom is clean, I am able to satisfy our guests and increase the GSTS score

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Take the sponge and the general purpose cleaner.	What material do I clean the shower with?
Clean	Clean the shower-head, taps, wall, shower doorframe, shower door, and handle.	What are the 6 things I need to clean?
Rinse	Rinse the wall and other areas with hot water, starting from the top downwards.	How do I rinse the wall? Why can’t I use cold water?
Dry	Dry the showerhead and taps with a dry cloth. Dry the wall, shower doorframe, shower door and handle with a dry cloth. If any metal part is tarnished, take a wet cleaning cloth with metal polish and polish the metal in a circular motion. Scrub the floor with a hand brush and general-purpose cleaner. Rinse with water. Dry the area with a dry cloth.	How do I polish metal? How do I scrub the floor? How do I dry the floor?
Report defect	To report immediately of any maintenance problem is found while cleaning.	Why do I have to report immediately? What might some of those defects be?
Preparation	Take the sponge and the general purpose cleaner.	What material do I clean the shower with?
Clean	Clean the shower-head, taps, wall, shower doorframe, shower door, and handle.	What are the 6 things I need to clean?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

How long should it take me to clean a shower room?
What are the basics steps when cleaning a shower room?
What material do I need to clean the shower?
What is the first thing I do when cleaning the shower? And the last thing?
What do I need to clean in the shower?
Do I need to report defects to HK or can I report this defect immediately to ENG?