LATE CHECKOUTS

VISION: It is TECTON's policy that late checkout will be accommodated at no charge whenever possible.

SCOPE:

To define late checkout procedures.

PROCEDURE:

While we usually specify that there is an additional charge for checkout after the established hour, when possible, we should try to accommodate late checkout requests at no charge.

If the hotel is sold out, and we are unable to accommodate a late checkout request, arrangements should be made for storage of guest luggage, phone messages, etc. After granting a late checkout request, the clerk must notify Housekeeping of the actual expected checkout time.

When the guest does check out of the room, Housekeeping should be notified immediately, so the room can be made up as soon as possible. The latest a guest may check out without additional charge is 6:00 p.m. After this time, the full rate must apply, as we cannot normally make these rooms up in time to resell them.

The Front Office Manager will have the discretion of granting late checkouts under exceptional circumstances