MONTHLY LINEN INVENTORY

Why is this task important for you and our guests?

Answers: 

1. In order to control linen which is an expensive hotel item, it is important that we do not lose it.

2. If we check the inventory regularly, loss can be kept limited.

3. We are professional.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Inventory date	The uniform & linen inventory will be conducted by U&L Room on the 23rd、and the 24th every month. The 23rd is for uniform, the 24th is for HSKP  (The date will be changed if it meeting holidays or other particular condition, U&L Room will make another inventory date then.)
Uniform Inventory	Uniform Checking date is on the 23rd every month. Laundry stops all uniform cleaning work before off duty on 22nd every month.22 Uniform Room need make the record of staff uniform exchanging on the checking date, 2 Uniform Room staffs count all that including dirty and clean uniforms in the room and make record on the inventory form.  Uniform of same division must issue and match the clean set after finishing the checking. Meanwhile, making mark on the uniform exchanging book use symbol. Discarding uniform must get rid of the buttons (to be reused) and damaged the hotel symbol, after done this, handing to receiving dept. to check and handle. All the date key in to keep in laundry office.	Why do we need to stop the linen exchange? Why does Department staff count the linen themselves? Why does the Linen employee fill in the inventory list? Why does the Supervisor need to be present?
HSKP Linen Inventory	HSKP linen checking date is on 24th every month. At 4:00pm on 24th  every month, all linen trough will be temporary closed until all inventory work finished and it will be open after receiving open notice from Linen Room. All Floor staffs must be conscientious to make an exactly and detailed checking, fill out the forms with correct date and sign up before hand in to supervisor. HSKP supervisors are in charge of collecting all the inventory forms and hand it to Linen Room supervisor before off duty on the very day. (24th) Every month on 24th at 3:00pm to 5:00pm during the checking, Linen Room staffs will pause the linen transporting to Floors, and HSKP and stocking linen inventory will be done by them. After checking, the data should be filled out on the inventory form and handed in to Linen Room supervisor before off duty.	Why do we need to stop the linen exchange? Why do we need to count the linen in the guest rooms? Why does the Floor Supervisor collect the linen count list?
LinenInventory report	Every month the 24th at 3:00pm to 5:00pm during the checking, the laundry washing operator will pause the job of  F&B’s linen washing, and they will assist flatwork operator to check the linen which in linen trough and laundry. Filling out the form and handing in to Linen Room supervisor. Spot checking test of each floor’ inventory work will be in charged by U&L supervisors. If there shows huge quantity differences of checking result, examining work will be taken to related floors and outlets by U&L supervisors, related person will be undertaken the responsibility of it. All the inventory forms should be handed to Finance Dept. after finished it. And randomly test will be taking to floors by Finance and Revenue staff. If the inventory data shows serious mistake, we will ask related division to redo all the inventory work.	Why does the individual count need to be added on a summary list? Why do we need to finish in 3 days? Why do we need to count in the linen room?

Now ask the team to practice the task from start to end to test competency.

Summary questions:

1. Why is linen so tightly controlled?

2. What is important to do prior to the inventory check?

3. Why is it important to separate linen per items?

4. What can we check after the final report is issued?