RETURNING KEY AND WORKSHEET

Why is this task important for you and our guests?

Answers: 

1. It is important that we return all keys and the worksheet to ensure proper recording and security.

2. Keys are hotels belonging.

3. Respecting guests need for privacy.

4. We are able to follow the guest request.

5. I know what to do when the guest has not removed his/her sign after 24 hours. 

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Return key and worksheet	The Floor Supervisor collects the key and Work Sheet from the Room Attendant Room Attendants are required to sign out on the key control sheet in the office. Time of key returned. Floor Returned by.	Why do I need to submit the worksheet?   Why do I have to return the worksheet and the keys? Why do I have to sign out? What needs to be indicated when signing out?
Floor Supervisor to receive keys	Floor Supervisor is to check the key and ensure that it is in good condition. When the key is broken, please replace the key by contacting Security. Old key needs to be destroyed by Security Manager and new key can be issued. Log in Key log book. Hang the key inside key cabinet according to floor and section.	What does the Supervisor need to check? What do I have to when the key is broken? Why are all the keys locked into a cabinet?
Floor Supervisor to check worksheet	The Room Attendant must fill out the worksheet neatly and accurately. The Room Attendant must submit the work sheet with all columns completed. Ensure all requests have been followed up and fulfilled. Check outstanding issues to be handed over.	Why do I have to fill in the worksheet? What happens when not all requests are followed up?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when returning the keys?

2. What is important when returning the worksheet?

3. What does the Supervisor check?

4. Do all columns need to be filled in on the worksheet?

5. What are some examples of some outstanding issues to be handed over?