UPGRADING

GOAL: All properties will abide by frequent traveler upgrade recommendations when available. Local upgrade procedures to be established at each property.

SCOPE:

To enhance guest satisfaction; by providing a positive price/value relationship.

PROCEDURE:

At all times, every effort should be made to sell upgraded rooms at their designated rates.

VIP’s and "special" guests should always be upgraded whenever possible, at no additional charge. Guests should be upgraded based upon priority with higher rates offered

upgrade benefits first.