CHANGING LIGHT BULBS IN GUESTROOM

Guest Expectation

I expect to have all lights in my room working. I want to read or work and find it disturbing to have to call Housekeeping to change bulbs late at night.

Why is this task important for you and our guests?

Answers: 

1. We can increase our GSI score

2. I can show my professionalism.

3. I appreciate how irritating it can be when lights are blown.

4. I appreciate the guest wants privacy in the evening and do not want to bother housekeeping to change light bulbs.

5. I know the difference between different watt bulbs and their energy consumption.

Name	Picture	Responsible department
Writing light		Housekeeping
Bed side light		Housekeeping
Floor lamp		Housekeeping
Ceiling light		Housekeeping
Mirror light		Housekeeping
Reading light		Engineering
Spotlight		Engineering
STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
	Housekeeping will request each kind of  new bulb from Engineering                                                                          Floor supervisor will take the new bulb from housekeeping office weekly and keep it in the each floor pantry box , and keep the record , and return back the replacement one he they work off                                                                                                                                                                                               Housekeeping Office Coordinator will exchange the bulb with engineering monthly
Switch off the electricity	Switch off the light to ensure there is no electricity. Turn out the old light bulb.
Check the light bulb	Check the old light bulb, shake it and listen to any noise to ensure the light bulb is not working anymore. Check the new bulb by shaking to ensure that the new bulb is in good condition.
Change the light bulb	Check the voltage to make sure it is correct, as per standard. 50 watt for the writing table 25 watt for the bed side light 50 watt for the floor light Wrap the light bulb with a dry cloth. Hold a new bulb with a dry hand. Put it into the holder and twist to secure it.  Always use energy saving light!!!!!
Switch on	Wipe it with a dry cloth and check to ensure that no fingerprints are left on the bulb. Switch on to check if it works, change to another bulb if required.， If the second bulb still does not work, call GSC to inform Engineering for assistance. For Helium lights and spot lights you will need to call Engineering. When calling them advise them of the precise location of the blown bulb so they don’t have to waste time searching for it when they change the bulb.

Now ask the trainee to practice the task from start to end to test competency.