DRY CLEANING PROCEDURE

Guest Expectation : I expect dry cleaning to be professionally managed. Dry Cleaning is a service which is offered by upscale hotels and I expect staffs who work in these areas to be competent in dry cleaning.

Why is this task important for you and our guests?

Answers: 

1. I understand the significance of accurately adhering to this procedure.

2. This can increase our GSI.

3. If we do our job well, this shows that we are professional.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Sorting	Select wool, silk, rayon, linen, viscose made garments for dry-cleaning. Cotton, polyester, nylon, carillon made    garments are usually for washing. Garment sorting is also based on style design:   Suit (jacket and trousers or skirt, dress), Coat, Pullover, Silk shirt blouse, Ties and   Scarves are usually for dry-cleaning. Undershirts, underpants, jeans, handkerchief, shirts and blouse are normally for washing.	Where can I reconfirm? Ensure the right date is written on the Laundry sheet. Which materials should be dry cleaned and which should be washed? What do I have to do with a Suit? What do I have to with a tie? What do I have to do with socks?
Checking Pockets	Each pocket of each garment should be checked. Take out any object remaining in the pocket, to prevent any damage of the garment when it is put into rotating dry-cleaner.	Why do I need to check pockets?
Check damage	Garments that are torn discolored or out of shape should be picked out for guest confirmation see “Guest Laundry Damage” SOP.	What do I have to do with damaged Laundry?
Testing	Dry-cleaning solvent is used to test if the garment is fit for dry-cleaning.   Drop a little dry cleaning solvent on the garment (usually on the hem, inside of pocket or someplace it isn’t easily noticed), to see if the clothing is color fast or not.   If any color reaction happens, give up the idea of dry-cleaning & consider for washing.  Use dry-cleaning solvent to test buttons, decorating ornaments, if any color reaction happens, take them out before dry-cleaning & re-sew onto the garment after dry-cleaning.	How can I check if I need to dry clean or wash? What do I have to do when there is a color Reaction?
Spot-Clean	Since many kinds of stain are not easily removed during dry-cleaning, it should be spot cleaned before or after dry- cleaning process.   Please refer to “Spot Cleaning” SOP.	Why is spot cleaning so important? What procedure can I refer to?
Guideline	The guideline for dry cleaning is as follows: All light colored items are dry cleaned together whilst dark colors are processed separately. Also priority is given to dry clean all guest laundry, before processing uniforms. Ensure that even if dry cleaning load is heavy, that we do not over-load the machine. Dry cleaning machines cannot be overloaded  for 2 reasons:  Because the dry cleaning result will not be as clean. Because the machine door cannot be shut tightly. This will result in machine damage.	What is the guideline for dry cleaning? Do I have to separate dark from light color? Why do I have to take care of overloading When can a machine damage occur?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is it important when faced with a dry-cleaning request?

2. Why do I need to check pockets?

3. What do you do when testing garments?

4. Is spot cleaning important?