F&B LINEN EXCHANGE

Standard

Linen to be clean, spotless and in good condition. Tablecloth and napkin folds to be pristine and white linen to be “really white”. 

Why is this task important for you and our guests?

Answers: 

1. I understand that when we have a proper procedure in place, we do not have to worry about guest complaints.

2. We can show our professionalism.

3. We can show that we care about how is F&B outlets are presented.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Return soiled Linen	Each Outlet must count the soiled linen before returning it to the linen room. Linen should be separated : Napkins table cloth SkirtingThe count will be verified in the linen room and any differences noted on the sheet. The Linen Attendant will count the linen in presence of the F&B delivery person. Each F&B outlet change time is : 10:30AM-11:30 and 15:30pa-16:30pm (Based on each hotel operation) Out of operating hours, the responsible HK Supervisor should be contacted to open the room. Same procedure as above applies. Any unused linen which is damaged or stained is to be returned separately to the Supervisor in the Linen room	Why do I have to count the linen? Why do I have separate linen by linen?  Why does the linen need to be verified?
Pick up clean Linen	Clean linen must be picked up at the hour specified. Each outlet is to keep a minimum par stock in a lockable area for emergency purpose. The linen requisition form is prepared before 10.00 hours pm by each outlet one day in advance and given to Housekeeping. The Linen Room Attendant prepares the linen in a clean linen cart, according to requisitions, and the quantity issued is marked on the requisition sheet in the morning after request for replacement. The Outlet Manager must be notified of any shortages by phone immediately in the morning, in order to find an alternative solution if linen is not available in laundry. All linen must be checked for damage and stains before issuing and put separately for return. Note damages on a special sheet (book) for return to Laundry ( repair, exchange, damage claim)	Why can’t I pick up linen whenever my outlet needs it?  Why do I need to keep linen in extra stock? Why do I need to prepare this linen requisition form 1 day in advance?  Why is the linen prepared in carts? Why do I need to inform the outlet manager?