HOW TO CHECK ROOM STATUS

Why is this task important for you and our guests?

Answers: 

1. It is important that our guests can see our cleanliness at the right time.

2. We are not vesting our time on making up a room for staying guests.

3. We can increase our GSI score.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Check room status	Check the room status on your report and proceed to the floor. Check all vacant and out-of-order rooms.  Check all occupied rooms for guest laundry as well as mini- bar consumption.  If guest room is DND, note down in the work sheet and check later.	Why do I need to check the room status? What is the difference between a vacant and o-o-o room and when should you check? What do I have to do with a DND room?
Discrepancy	Fill in the correct status in the work sheet, to inform Housekeeping office immediately of any discrepancy.   Make sure that the actual room status is the same as your report. If luggage is found in a vacant clean room note this on your work sheet and inform Duty Manager to follow up immediately If you find a guest in a vacant room, greet the guest politely and apologize for disturbing the guest. Introduce yourself and ask the guest if he needs any assistance.  “Madame/Sir, Good morning/afternoon. Evening my name is……………………, This room is not registered as occupied may I have your name to follow up on this discrepancy”. Call Duty Manager to follow up on situation. If the room is occupied and guest has not slept in the room, it is a possible “sleep out” room, and you have to inform the Housekeeping office for follow up with Front Office. If the room is not occupied, it is a possible skipper. Refer to same procedure as above (sleeper) Note on your work sheet and again inform the Duty manager.	Why does the actual room status need to be the same as on the report? Can I take the luggage to the luggage room? DRILL LANGUAGE What is a sleeper? What is a skipper? Why do I have to report a skipper and sleeper to the Duty Manager
Emergency	If you find a guest who needs urgent help, call Security and the Ass. Manager immediately.	What do I need to do in emergency?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important when comparing the report with the room status?

2. What can be possible discrepancies?

3. What is a Skipper?

4. What is a?

5. What do you need to do in Emergency?