HOW TO SCRUB A HARD FLOOR

Guest Expectation : I expect floors, like walls and windows, to be free of dirt. I expect there is a regular cleaning program in hotels of high quality.

Why is this task important for you and our guests?

Answers: 

1. I understand the importance of a clean floor as it enhances the image of a hotel.

2. It is important for me to know, how we must scrub a floor, especially if it is really dirty.  

3. We can increase the GSI score.

4. We can show our professionalism.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Preparation	Prepare all cleaning tools and cleaning material required. Dilute general-purpose cleaner in a bucket of warm water.	What do I do if I notice supplies are low? What do I do if I notice supplies are low?
Cleaning	Place “Wet Floor” sign and cordon off the area. Move as many things out of the way as possible. Pour cleaning solution into the solution tank of the scrubber. Fix the scrubbing brush into the drive disk then adjust the machine handle to the desired height. Start the machine, applying cleaning solution by pulling the release lever. Run the machine from left to right and backwards; ensure overlapping strokes. Cover section by section	Why do I have to place a sign? Do I have to move all the furniture? How do I fix the scrubbing pad? What movements do I have to do?
Drying	When an area is covered, use a wet and dry vacuum cleaner to suck up the solution. Rinse the floor with clean water and dry using the wet and dry vacuum. Mop the floor again with clean water to ensure there is no left-over chemical residue. STOP USING THE MACHINE IF ANY SMELL OR BURN ACCURES!	Do I need to do the same movement when drying as I do when cleaning? What equipment do I need to dry?
Storage	Store the machine in a proper place.  Return chemical containers to the store and place neatly on shelf.	Why do I have to dry the material? Where do I need to store the chemicals?
Report defects	Report defects of the machine to the Maintenance department.	Why do I have to report immediately or can I wait until I am finished cleaning?

Now ask the trainee to practice the task from start to end to test competency.

 Summary questions:

1. How often should floors be scrubbed?

2. Which floors in this hotel should be scrubbed?

3. What is the movement when scrubbing the floor?

4. What do I have to consider when storing the equipment?