MINIBAR CONTROL

Why is this task important for you and our guests?

Answers: 

1. Ensure all consumption and late charges are posted in a timely manner.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Par Stock	All guest rooms are equipped with refrigerator containing Minibar items as listed in the Mini bar price check. A par stock is set up on two floors under the control of the floor supervisor and room attendant. The par is to be replenished on a daily basis.	Why need a par stock in the pantry?
Check Mini Bar in an Occupied Room	Floor attendant must check the guest room for any mini bar consumption according to the mini bar checklist when making up the room. Floor Attendant post the total consumption with the phone immediately and fill out the mini bar list. Give the mini bar list to Floor Supervisors and record on their work shit.  Floor Supervisor will distribute mini bar item to respective Floor Attendant according to the consumption. Floor Supervisor fills out the mini bar control sheet according to all mini bar list to minibar cabinet on floor. Floor supervisor bring the mini bar list to the order taker before off duty.  Housekeeping Floor Attendant clean up mini bar (spill etc.) if needed, and always ensure mini bar items are in    presentable condition.	How to check the minibar?
Check Mini Bar In A Check Out Room	Floor Supervisor is to check the key and ensure that it is in good condition. When Housekeeping Floor Attendant receiving the call, check the guestroom immediately for any mini bar consumption according to the mini bar check list. Floor Attendant call F/O cashier post the total consumption and fill out the mini bar list. Record all consumed items on the mini bar bill, and your signature is needed. Floor Attendant replenish mini bar items in room according to the consumption. Floor Supervisor fill out the mini bar control sheet according to all mini bar lists on the floors. Floor supervisor bring the mini bar list to the order taker before off duty. Floor Attendant clean up mini bar (spill etc.) if needed, and always ensure mini bar items are in presentable condition.
Cost Controller	All posted Mini bar charge price checks are attached to be checked against consumption reports prepared by the HSKP office on a daily basis.  Monthly discrepancy report for physical check on mini bar stock are to be prepared and submitted to the General Manager, the Financial Controller, the F& B Director and Executive Housekeeper.	What should I do for Mini bar control?
Exchange the overdue Minibar	Floor attendant will check the overdue minibar before 3 months according the Keep period, and return to F&B use.	How to check the overdue minibar?