POSTING

Why is this task important for you and our guests?

Answers: 

1. I understand that if the guest has to complain about the Laundry posting it is not good for the image.

2. This shows our professionalism.

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Know our prices	Be familiar with laundry, dry cleaning and pressing list and prices. Understand each line including Express Service charge rate and surcharge rate. Calculate the amount of each item accurately - No mistake on calculation	1. Why do I need to know our prices?
Laundry list distribution	The first page is for Laundry reference.  Second page is for finance & the third is for the guest. Make sure each page is clearly written.	Why do I need to distribute the laundry list? Why does Finance need to have a copy? Why does the guest need to have a copy?
Express & Pressing Service posting.	Posting for Express Service and Pressing Service should be done at the same time as the other posting.  It should be posted before delivering with 50% surcharge.	Why is express service more expensive? Why is the charge 50% additional?
Deposit Service posting	Deposit Service posting is the same as normal service, if the guest checks out before posting. Old the laundry list and proceed as per “Deposit   Laundry Service”	Why do we not charge for deposit Laundry?
Executive Floor guest complimentary pressing	Be aware of new check in on the Club L, as guest is allowed the first suit and shirt complementary pressing.	Why do we give Laundry free for Club L Guests?
Laundry list return	When the posting is finished, return the laundry list to the Laundry.

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. What is important about posting charges?

2. Who needs a Laundry list?

3. Do we treat Club guests different?

4. How much is the surcharge for express?