UNIFORMS

Goal: All properties must ensure that uniforms are provided and in accordance with standards outlined herein.

SCOPE:

To outline property uniform requirements of hotel staff.

PROCEDURE:

Uniforms are provided to add to the orderly impression of the hotel, to identify hotel employees to guests and to other employees, and to protect the clothing of employees who perform tasks that might unduly wear out their personal clothing. Uniforms project the image of the hotel. They must be clean,

serviceable, and correctly sized.

Name tags are considered part of the uniform and are mandatory for all employees and managers. Employees that speak a language other than English should be provided with name tags bearing the flag of the country whose language they speak.

Uniforms are not optional. All uniforms which have certain accessories or specific shoes should be worn as designated.

The following positions are to be uniformed:

• FRONT DESK SUPERVISORS, AND CLERKS

• PBX SUPERVISOR AND STAFF

• RESERVATION SALES AGENTS

• BELL CAPTAIN AND BELLSTAFF

• VAN DRIVERS

• DOORMEN

• GARAGE ATTENDANTS AND VALET PARKERS

• CONCIERGE SUPERVISORS AND STAFF

• HOUSEKEEPING SUPERVISORS AND STAFF

• LAUNDRY SUPERVISORS AND STAFF

• RECREATION SUPERVISORS AND STAFF

  
  

All full-time employees should be issued two sets of uniforms. Part-time employees should be issued one uniform. At time of issue the employee should sign a form documenting the number and type of uniform received. This is to be retained in their personnel file. At the time of separation from employment the Department Manager should refer to this issue form to ensure that the uniform is

retrieved for reissuance if in desirable condition.

It is each employee’s responsibility to properly maintain his/her uniform. An employee without appropriate uniform should not be allowed to work their shift unless corrected.

It is recommended that uniforms requiring dry cleaning be the financial responsibility of the individual employee. However, exceptions are at each property's discretion.