VACCUM TO CLEAN A GUEST ROOM

Guest Expectation:

I want carpet to be clean and soft when I walk on it with bare feet.  Along the corridor, I expect working material properly positioned, so I can walk easily to my room.

Why is this task important for you and our guests?

Answers: 

1. I know how to professionally clean carpet.

2. I can show my professionalism.

3. Guests feel comfortable with clean carpet and sofas which are dust free

STEPS	HOW/ STANDARDS	TRAINING QUESTIONS
Approaching the guest room	When you approach the guest room with your trolley and vacuum cleaner, place the vacuum cleaner  and the trolley at the side of the door  before knocking 3 times at the guest door and Announcing: “Housekeeping”.“Housekeeping”.	Why do I have to knock 3 times?
Positioning the vacuum cleaner and trolley when entering the guest room.	Put vacuum cleaner upright and lean it against the side wall. Place the trolley right in front of the guestroom door. Position the trolley very near to the door. Do not leave the trolley in the center of the corridor.	Why do I have to position the cleaner upright? Why do I need to position the trolley and the vacuum cleaner items in front of the guest room?
Preparation	Make sure the machine is working and the accessories are ready, i.e. hose, nozzle, flat nozzle and round brush.	Which accessory do I use to clean furniture?
Vacuum	Pick up pieces of paper, trash or other items, i.e. paper clip, etc., from the floor On carpets and rugs, check for stains and loose threads. Cut loose threads with scissors. Remove stains using “Spot clean procedure”. Plug in and switch on the vacuum cleaner. Do not run the cord over a desk. Vacuum the floor carpet, starting from the inner corner of the room, using overlapping strokes. Pay attention to areas under the sofa and table. Vacuum the floor skirting and edges using a crevice head and a round brush.  Vacuum sofa cushion, chair seat removing the cushion if necessary.  Use round brush to vacuum cornice or wood carving Be careful not to push against furniture because it will cause damage (scratch and scuff marks). Move loose furniture items when vacuuming and replace them when finished. Do never vacuum the bed.	Why do I need to pick up paperclips and other items from the floor? Why do I need to cut loose threads? Why do I need to take a clean cloth for removing stains? Why is it so important, that overlapping strokes are used? Why are other heads used for cleaning sofas? Why do I have to replace moveable furniture? Why can’t I just clean around them? Why can’t I vacuum the bed cover?
Report defects	Defects are to be reported immediately such as any maintenance problem found while cleaning.	Why do I have to report them immediately? Can I report them using the room phone?

Now ask the trainee to practice the task from start to end to test competency.

Summary questions:

1. When carrying vacuum equipment how am I to approach the room?

2. What happens if I leave the trolley and the vacuum cleaner in the middle of the corridor?

3. Why do I have to announce “Housekeeping” if the guest does not respond after knocking?

4. What material do I need to clean the carpet?

5. What special attention do I need to take when cleaning furniture?

6. What is important when removing furniture?

7. How many times do I have to vacuum a guest room?  What is the sequence?

8. What do I do if I detect stains on the carpet?

9. Do I need to report defects to HK or can I report this defect immediately to ENG?