Maintenance & Engineering

Purpose:   To maintain guestroom facilities meeting Golden Tulip City Resort-Lombok 4-star hotel standard, and prolong the service life of the equipment. Policy: Guestroom mechanical and electrical equipment includes air-con, fridge, water supply & drainage, telephone, TV, sound system and hair dryer etc. Procedure: Preparation work prior to starting maintenance work. Maintenance work shouldn’t affect guests’ life, rest and work It should be one-week (at least 3 days) notice

Purpose:  To provide communication and continuity between shifts. Procedure: Engineering department will have three events Logbooks through-out the Hotel, Book 1:  Located in Duty Engineer Office (Main Logbook). Book 2:  Located in each section. Book 3:  Located in important plant rooms, e.g.: Power Distribution Room, AC plant room, Pump Room, Boiler Room, Satellite Plant Room and Carpenter’s work shop. The Book 1 & 2 are not to be used to record routine maintenance work with

Purpose:   The urgent maintenance request system is designed to tackle any deficiencies directly affecting guest satisfaction, life, health and safety or the hotels operation, and will be responded to by Duty Engineer within 10 minutes. All urgent maintenance requests are to be directed through either Housekeeping Office(in office hours), or via operator. Procedure: Note.  Any guest who passes a maintenance request on to an employee of the Hotel, must be treated as a priority

Purpose:   To make every Engineering staff realized the following: It will greatly reduce the faults of equipment to carry out planned maintenance to the equipment; therefore the occurrence of the fault will be reduced, too.  If so, not only achieves ‘Prevention is better than cure’, ensuring the equipment in good operation all the time, but also saves maintenance cost and prolong the service life of the equipment. Policy: Preventive Maintenance is to carry out organized, pla

Purpose:  Periodic tours and inspections of the Hotel will be performed, and as a result of these tours the following procedure will be followed, Procedure: All tours of house will be followed up with formally constructed minutes highlighting any defects and areas of responsibility. These minutes will be distributed to the relevant Department Head. Director of Engineering or Assistant Director of Engineering will then transfer all points from the tours of house which are dire

Purpose:  It is the Engineering Departments responsibility to provide a quality support service to both our internal and external customers (guest and staff) and to constantly achieve the highest standard of maintenance throughout the Hotel. However during the course of a normal working day, numerous colleagues will ask "while you are passing" can you repair. This type of maintenance request, although well intended, can be very disruptive to the departments operation and is i

Purpose:  Facilitating timely, correctly handle Maintenance Request, improving maintenance quality Procedure: The Maintenance Request is in triplet, respectively in white, red, and yellow. The Maintenance Request should be filled in and signed by the requested department, in which indicated Priority No. (A- As soon as possible, E- Emergency, N- Normal), then be sent to the Duty Engineer Office. Receiver should sign his name, time and date on the red sheet and to be taken back

Guest Interactions Associate proactively greets guests whenever possible; for example, engineer passing by in the corridor. Associate is extremely well-spoken, polite and clear, avoiding slang and phrase fragments. Associate readily smiles and maintains an engaging expression Associate makes eye contact, and keeps focus on the guest. Associate exhibits a genuine sense of interest and concern for guest’s satisfaction. Associate exhibits the ability to anticipate needs; not alw