Why is this task important for you and our guests? Answers:  Offices need to be clean as any other areas? We are also welcoming people in our offices, this as well represents the image of our hotel. I want that our internal customers feel comfortable. STEPS HOW/ STANDARDS TRAINING QUESTIONS Preparation Collect all cleaning tools and cleaning chemical    Where can I pick up my material? Dispose trash Empty and clean all trash bins and waste-baskets. Wash and dry bins if they a

Guest Expectation : I expect hotel walls to be clean. Wallpaper does not look good when it is stained or torn. Why is this task important for you and our guests? Answers:  I can increase the GSI score. It shows my professionalism. I understand that cleanliness is important for the image of our hotel. Stains on wallpaper can be easily seen. STEPS HOW/ STANDARDS TRAINING QUESTIONS Check the material Test the wallpaper by cleaning a hidden part, e.g. behind the bed headboard, or

Guest Expectation : I expect to see metal and brass polished without traces of fingerprints Why is this task important for you and our guests? Answers:  I can increase the GSI score. It shows my professionalism.  I understand that cleanliness is important for the image of our hotel. Fingerprints can be easily seen on metal. STEPS HOW/ STANDARDS TRAINING QUESTIONS Preparation Prepare both damp and dry cleaning cloths and have your metal polish ready.  Do not use Metal Polish o

Guest Expectation : I expect all upholstery to be regularly cleaned.  My clothes and skin come into contact with upholstery and it needs to be kept clean and in heavy traffic areas it needs to be regularly sanitized. Why is this task important for you and our guests? Answers:  I can increase the GSI score. It shows my professionalism. I understand that cleanliness is important for the image of our hotel. STEPS HOW/ STANDARDS TRAINING QUESTIONS General care of upholstery Vacuu

Guest Expectation : I expect that carpets are clean and regularly shampooed. Carpets are a breeding ground for dust mites and other small inspects. Some sections of carpets are also subject to high traffic and wear faster.  I expect regular shampooing to protect and uphold the quality of carpets.    Why is this task important for you and our guests? Answers:  I can increase the GSTS score. It shows my professionalism. I understand that cleanliness is important for the image o