Why is this task important for you and our guests? Answers:  I understand that linen and uniforms must be well organized and stored systematically. I can show my professionalism. I know this ultimately impacts on the guest impression. STEPS HOW/ STANDARDS TRAINING QUESTIONS Uniform storage The uniform is placed on separate racks according to the section and department.  Each uniform has a code number in a visible place and they are placed in consecutive sequence on the rack.

Why is this task important for you and our guests? Answers:  I understand that without a repair book we would have no control. This book helps us to prioritize our task and ensure we action all jobs I can show my professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS Report Staffs who have problems with their uniforms should inform the Uniform Attendant. The Uniform Attendant must record the problem in the Uniform Repair Book under date, type of repair, uniform number and r

Ruined linen to be disposed.  Guests do not appreciate receiving linen that has holes or is stained. Guest pay a good room rate and expect quality linen. Why is this task important for you and our guests? Answers:  I understand that linen needs to well maintain. I understand that I have to take the responsibility for the quality of the linen. I can show my professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS  Spotting discarded linen  Place it aside. Do not mix with the o

Hotel to maintain the quality and color of their linen.  I don’t appreciate receiving napkins, table clothes, and bed linen which have holes or which are obviously old. Why is this task important for you and our guests? Answers:  I understand that my linen needs to well maintain. I understand that I have to take the responsibility for the quality of the linen? I can show my professionalism. I know this has impact on the guest impression. STEPS HOW/ STANDARDS TRAINING QUESTION

It is important that all employees are well dressed and their uniforms are clean, well maintained and personal grooming standards are in place. Why is this task important for you and our guests? Answers:  I understand that my Uniform must be clean and well maintained. I understand that I have to take the responsibility for my Uniform. I can show my professionalism. STEPS HOW/ STANDARDS TRAINING QUESTIONS Uniform cleaning Staff has to exchange their uniform at the Uniform Room

Guest Expectation: I expect employees performing the same job to wear the same uniform.  When I see employees with uniforms which have been obviously borrowed from another person or department, the professionalism of the hotel is questioned. Why is this task important for you and our guests? Answers:  I understand that it is important to regularly check the number of Uniforms. I understand that I must take responsibility for my Uniform? I can show my professionalism. STEPS HO

Guest Expectation: I expect all employees to be well dressed and their uniforms to be clean and well presented. Why is this task important for you and our guests? Answers:  I understand the reasons why a procedure for uniform collection must be in place. I know how to get a new Uniform and linen. I know where I can change my uniform. I know well groomed employees enhance the image of a hotel. I can show my professionalism. STEPS HOW/ STANDARDS Issuance-Procedures for New Hire