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Purpose:  This ensures guests are trapped inside the elevator handled with the right way. PROCEDURE Annually: Property must perform the following task(s):  Schedule, complete and document training  on elevator entrapment procedures for associates that may be involved with helping in the case of elevator entrapment.  Elevator entrapment procedure to follow for the property Engineer or Loss Prevention associate:  The occupants are not to be  evacuated by property associates, (u

Purpose:   In order to ensure the safety during water refill in swimming pool, we must strictly follow up the following procedures.  PROCEDURE The operation procedure of the swimming pool water changing is as follows, Close all the inlet valves of swimming pool. Open the master drainage valveΦ150. Open some inlet valves around swimming pool discontinuously to clean the swimming pool. After swimming pool cleaning, close the master drainage valveΦ150. Open all the inlet valves

Purpose:   Make sure that all repairing materials are received and delivered correctly for meeting requisition of maintenance. PROCEDURE The store is an important area. Pay attention to security and fireproofing and forbid smoking, outlying person is disallowed. Apply Purchase Procedure     Each section fills in the purchase order according to the request and supply samples and finished products as much as possible. ENG storekeeper should purchase according to store inventory

Purpose:  Explicit responsibility of each work shifts and make sure of continuity of work.  PROCEDURE The successors must take over work shift 15 minutes in advance. If any successor has not yet arrived or handing & taking over work has not been over, one who hand over work cannot leave at will. One who hand over work should record detailed about this shift and last shift working instance and reflects according to the facts to the successor. The successor should read the work

Purpose:   To define responsibility, make Duty Roster reasonably and not to waste labor resource PROCEDURE:   It’ s Assistant Director of Engineering who is responsible for making Master Duty Roster ready The Duty Roster for Duty Engineers should be ready within the last ten days of each month firstly, then concerned personnel be arranged by each section and initial Master Duty Roster be ready at the last week of each month  If no objection to weekend, day or night shift arra

Purpose:   Make sure that all drawing will be keeping well for reference in future.  PROCEDURE All M&E equipment drawings of hotel are taken over & managed by the Chief Engineer. The normal drawing data should be registered and kept by the secretary and the storekeeper. Each section supervisor should check the drawing when taking over and hand over it to engineering office. The secretary and the storekeeper should register the drawings in different sorts. Drawing should be ke

Purpose:   To emphasize and control the importance and responsibility of key duplication, put an end to the phenomena of unapproved key duplication.  Procedure : All departments apply for key duplication need to fill in work order.  Via Department Head ‘s signature and security manager’s signature, and then Financial Controller’s approval, person concerned can get semi-finished key from secretary of Accounting (If you need to make important keys, need to get approval of Gener

Purpose:   To ensure in-the-air operation safety for all staff Policy: Golden Tulip’s guideline is to make all job procedure up or above GT’s safety standard and local safety operation procedures Procedure: Staff should check operation scene and make a decision of whether special equipment needed prior to executing any tasks or work. The staff can’t run his risk or other’s risk. No matter how important the work is, safety can’t be neglected. If there exists danger of ‘falling

Purpose:   To strengthen management on visible inflammation operation, operate visible inflammation safely, correctly and reasonably, avoid occurrence of fire hazards. Procedure : When visible inflammation operation is to be carried out through the hotel, it must be gone through approval procedure via Fire Control Center of Security Department. The operation department should fill in ‘Visible inflammation Operation Application Form’, in which covers purpose, visible inflammat

Purpose:   To report all fire emergency information efficiently, accurately Policy: To maintain consistency of Fire Report To ensure the Hotel’s Management Group’s Public Relation Standard Procedure: Report to General Manager immediately It is General Manager that makes a decision whether or not  to contact Fire Administration immediately Keep the Owner informed of the fire immediately  Report to Fire Responsible Personnel of the Hotel’s Management Group and Area Engineering

Purpose :  To keep concerned people informed of the fire in fastest, most effective way, try to avoid or reduce the hotel’s property loss. Policy: Fire alarm is given out from auto-alarm system e.g.: smoke detector, temperature detector etc., or from manual alarm, or fire warnings seen by the staff. Upon receipt of fire alarm, staff must respond at once, inform operator and his/her supervisor. Informed of fire alarm information, the Engineering staff must take efficient actio

Purpose:   To ensure the ultimate safety of the Hotel's Guests and Employees. Procedure: Training All employees and new starters must attend the hotels fire and emergency procedure training on a regular base. All employees and new starters must attend the Departmental fire and emergency procedure training on a regular base. All engineering staff is to carry out regular "job specific" emergency drill training, to ensure the correct procedure is followed in a case of an emergen

Purpose:   To maintain high quality standard and reduce unnecessary work load for other employees and save work hours. Procedure: All technicians who open ceiling access doors should use plastic bag glove to cover hands to prevent finger marks on the door. While opening the access door should not scratch the door. After completion of the work technicians should ware plastic bags glove and touch the access door to prevent finger marks. After closing if any finger marks visible

Purpose:   To maintain high quality standard and reduce unnecessary work load for other employees and save work hours. Procedure: All painters must be fully aware of the type of paint used in all areas of the hotel all areas. (Maintenance supervisor should make a board with the paint details and area use etc. and install in the paint shop.) All painters should use proper paintbrushes and rollers. Every painter should have a plastic sheet or rag to cover the floor or furniture

Purpose:   When a maintenance repair cannot be completed in a guest room and the room cannot be sold for the night. This information must be communicated to the Front Office and Executive Housekeeper to ensure continuity of communications. Procedure: Chief Engineer or Duty Engineer, upon reviewing the condition of a particular room and making the decision that the repairs will not be completed within one working day then the procedure is: Contact the Front Office and Executiv

Purpose:   When a maintenance repair cannot be completed in a guest room and the room cannot be sold for the night. This information must be communicated to the Front Office and Executive Housekeeper to ensure continuity of communications. Procedure: Chief Engineer or Duty Engineer, upon reviewing the condition of a particular room and making the decision that the repairs will not be completed within one working day, is to, Contact the Front Office and Executive Housekeeper a

Purpose:  To maintain the hotel’s image Policy: Public area is divided into guest area and BOH area. Guest area includes lobby, outlets, conference rooms, gym and recreational area. Priority should be given to the guest area, try less or not to affect the operation of the hotel in order to facilitate guests stay.  Procedure: Preparation work prior to operation. 3-day notice should be given to concerned department Safety protective measures to be taken for operation Repair &

Purpose:   To maintain guestroom facilities meeting Golden Tulip City Resort-Lombok 4-star hotel standard, and prolong the service life of the equipment. Policy: Guestroom mechanical and electrical equipment includes air-con, fridge, water supply & drainage, telephone, TV, sound system and hair dryer etc. Procedure: Preparation work prior to starting maintenance work. Maintenance work shouldn’t affect guests’ life, rest and work It should be one-week (at least 3 days) notice

Purpose:  To provide communication and continuity between shifts. Procedure: Engineering department will have three events Logbooks through-out the Hotel, Book 1:  Located in Duty Engineer Office (Main Logbook). Book 2:  Located in each section. Book 3:  Located in important plant rooms, e.g.: Power Distribution Room, AC plant room, Pump Room, Boiler Room, Satellite Plant Room and Carpenter’s work shop. The Book 1 & 2 are not to be used to record routine maintenance work with

Purpose:   The urgent maintenance request system is designed to tackle any deficiencies directly affecting guest satisfaction, life, health and safety or the hotels operation, and will be responded to by Duty Engineer within 10 minutes. All urgent maintenance requests are to be directed through either Housekeeping Office(in office hours), or via operator. Procedure: Note.  Any guest who passes a maintenance request on to an employee of the Hotel, must be treated as a priority